I subscribed and the app is still locked

1. On the plans screen or in your profile, tap Restore purchases.
2. Check that the iPhone uses the same Apple Account that made the purchase, in Settings › your name.
3. If you just bought it, wait a minute and try again: the App Store sometimes takes a moment to confirm.
4. On the Family plan, the person who subscribed needs Purchase Sharing turned on in Settings › your name › Family.

If you see "No active subscription on this Apple account.", the purchase is on another account. Still stuck? Message us on WhatsApp with a screenshot of the Apple receipt.